High Altitudes and High Achievements: The flyExclusive Story with Jim Segrave

Jim Segrave
Founder, Chairman, and CEO of flyExclusive

Jim Segrave is the visionary Founder, Chairman, and CEO of flyExclusive, one of North America's largest and most innovative private jet operators. Based in Kinston, North Carolina, Segrave has combined his entrepreneurial spirit, passion for aviation, and commitment to service to create an industry leader that sets the standard for private aviation. With over 11,000 hours of flight time and an Airline Transport Pilot License with type ratings in seven jets, as well as commercial and instrument helicopter ratings, Segrave is both a seasoned executive and an accomplished aviator, deeply connected to the heart of his business.

Under Segrave’s leadership, flyExclusive operates a fleet of over 90 light, mid, and super-midsize jets. Founded in 2015, the company now employs nearly 800 professionals and generated estimated annual revenues exceeding $350 million last year. In December 2027, flyExclusive (NYSE:FLYX) went public, further solidifying its position as a leader in private aviation.

FlyExclusive holds a Worldwide Operating Certificate from the FAA, enabling it to provide private aviation services across the globe. This certification underscores the company’s dedication to safety, compliance, and operational excellence.

At the heart of flyExclusive’s success is the culture Segrave has nurtured: a team of humble professionals united by a shared commitment to a larger cause. Emphasizing safety, precision, and customer satisfaction, Segrave champions the belief that every minute matters in aviation. This ethos drives operational excellence and an unwavering focus on the company’s guiding principles: safety first, efficiency, and teamwork. Through this culture, Segrave has created an environment where employees feel empowered to deliver extraordinary experiences for customers.

Segrave’s vision for flyExclusive is clear: to be the best operator in private aviation, not necessarily the biggest. His focus is on providing the best planes, pilots, and customer service while fostering a workplace where employees can thrive and build meaningful careers. This commitment to excellence is reflected in every aspect of flyExclusive’s operations, from its innovative vertically integrated model to its award-winning programs such as its Partnership, Jet Club, and Fractional Ownership programs.

FlyExclusive is known for its state-of-the-art electrostatic paint facility, interior refurbishment shop, and comprehensive maintenance and avionics services—all based at its headquarters in Kinston. The company’s groundbreaking programs, such as Jet Club (winner of the 2022 Robb Report “Best of the Best Awards”) and the Fractional Ownership Program, reflect its commitment to reimagining private aviation and delivering exceptional value to its clients.

Beyond flyExclusive, Segrave’s entrepreneurial vision extends to other ventures. He founded LGM Ventures, LLC, which operates fixed-base operations (FBOs) at Eastern North Carolina airports, the largest daycare center in Kinston, and a restaurant and bar in Atlantic Beach. He is also a partner in the Down East Bird Dogs Baseball Team in Kinston. Previously, he founded Segrave Aviation, Inc., a successful aircraft charter company sold to Delta Air Lines in 2010 that became Delta Private Jets.

Segrave’s leadership and contributions have earned him significant recognition. He has been included on the North Carolina Power List of Most Influential Leaders for the past three years. In 2024, he was honored with the Boy Scouts Distinguished Citizen Award and received the Key to the City from the Mayor of Kinston, celebrating his impact on the community and his efforts to drive local growth and innovation.

He also serves his community and industry in numerous leadership roles. He is a member of the Quality Equipment Board of Directors, which owns and operates 38 John Deere dealerships, and the Board of Directors of L Harvey & Son, one of North Carolina’s oldest privately held businesses (founded in 1871). Additionally, he is on the Board of Trustees at East Carolina University, the Embry-Riddle Aeronautical University Industrial Advisory Board, and the National Business Aviation Association (NBAA) Leadership Council.

With a deep commitment to giving back, Segrave is passionate about supporting local communities and fostering talent. His investments in Kinston and beyond reflect his belief in creating opportunities and building a legacy of innovation, collaboration, and excellence.

Jim Segrave’s career is defined by his ability to merge entrepreneurial ingenuity with a profound respect for people, safety, and service. Under his leadership, flyExclusive continues to lead the private aviation industry, redefining what it means to connect people through the power of flight.

 Kirby Rosplock

Welcome to the Tamarind Learning podcast. I'm your host, Dr. Kirby Rosplock. Today, we're talking flying. Now, this is a topic that I know a lot about only as a consumer and a flyer, but I'm talking to a real expert, and his name is Jim Segrave. He is the President, CEO, and founder of flyExclusive. And most important, he is a pilot, and he knows a lot about flying from more than 11,000 hours in the flight chair. So I'm so excited to talk to him today because he's going to tell us a lot about what it means to fly, but what it means to actually start not one, but two companies that are all about operating aviation, jets, and planes, and supporting from stewardesses and pilots and flight crews and everything, mechanics, everything that goes into putting those incredible planes up in the air and getting people from one destination to the next. So, Jim, it is so wonderful to have you here today on the Tamarind Learning podcast. Welcome.

Jim Segrave

Thank you so much. Thanks for having me today. Glad to be here.

Kirby Rosplock

So I know that you know far more about flying than I do, except as a passenger, of course. You do something really special that not many people do because your firm provides private aviation services. I'd love for you just to tell us more about flyExclusive, what your firm does, the services it provides, and who gets to fly private?

Jim Segrave

Well, it sounds like it looks like we need to have you flying private with us sometime soon. But we're in the club/member space, the fractional space, the partner space, and of course, we also do ad hoc retail charter as well. But our primary focus is in that club card space where someone is effectively buying block time charter, people that are flying 25 hours a year or so typically are block time customers. A lot of times, those are customers that are just getting into private aviation and want to get their feet wet and figure out what it's all about, which airplanes they like the most. The club product gives them a way to have flexibility to experience different sizes of airplanes and what makes the most sense for them, their family, their travel patterns, where they're going. Then they can move in and out of what they want. They haven't made a massive commitment to a long-term product. Then once someone's been in it and they know where they're going to go, how much they're going to use it. Is it a long-term lifestyle, if they will? They're going to fly private from then on out.

Jim Segrave

They start stepping up to the next level and say, Hey, this makes more sense for me. I've decided that I like this size airplane, and I'm going to use it this way for my family, and I want to buy a product that gives me the best rates for the long term and the best tax advantages that maybe a fractional offers in a partnership program, maybe in the next step after that. We fly about 6,000 hours a month now. This is my second private jet charter company that I started. The first one, I sold to Delta Airlines. It became Delta Private Jets. I had a five-year non-compete. I wasn't smart enough to quit. So I started a second one, and and flyExclusive as that and had a terrific career already, I love what I do and I'm passionate about the business.

Kirby Rosplock

So I'm a novice. I mean, I've flown private a couple of times. Honestly, the times that I've flown in private is really because I've had family members who are not well enough to fly commercial. So it was only under duress, but it's honestly, it's the most wonderful thing in the world. For the listeners who are experts out there, you know all these answers. But for those that are novice like myself, can you give us a little bit more perspective on the private aviation landscape, just how the industry has changed and grown, and just, what's happening? Because I can only imagine from the time you started your first charter company to this company and COVID, it's got to have transformed and changed so much.

Jim Segrave

It's really grown a ton lately. One of the few benefits of COVID for our business is that it did bring in lots of new customers that wanted to avoid the airlines and the potential of being exposed to the virus, but also the schedule problems or the cancelations that came along with airline travel and the crowds and delays and being able to control your schedule, fly directly to where you want to go. It was more than just the people traveling, even. You had grandparents that said, Hey, I want my children to come see me, but I don't want them to fly the airline and be exposed to the virus, so I'm going to charter an airplane for them to come see me over the holidays. A lot of those things grew rapidly over COVID and have been sticking. Those customers are still flying private at a very high rate. So that's been great for the industry.

Kirby Rosplock

And so with the growth of the industry and the more people flying, is it changing the cost? Is it bringing the cost down or is the cost just going up because everything is going up with inflation and the cost of gas and the cost of everything. Everything has gotten so much more expensive. I would imagine it's only going up or with the volume of people, is it going down or is it yes and?

Jim Segrave

No doubt it's gone up a bunch. I mean, the price of fuel has gone up a fair amount. But more than that, it's labor cost. It's lots of demand for pilots. There was somewhat of a shortage of pilots for some period of time. That's largely subsided at this point. But the compensation level for technicians and pilots it's skyrocketed. Maintenance cost and labor associated with those technicians it's gone up significantly. Fortunately, the clientele is largely insulated from that. They have continued to fly even with the increased costs. We have seen very little demand deterioration over costs going up. But it does worry you. As an operator, you go, gracious, how far can they go before it starts really impacting the demand? But at the moment, there's more demand than we can supply. The bigger problem today is still supply chain related issues with getting planes fixed, finding technicians that can fix them fast enough, and you end up with more downtime on airplanes because of it. You have to utilize the airplanes that are available more often, which creates that domino effect of it getting more and more difficult. But it's been an incredible journey the last few years going through COVID and how it's evolved.

Kirby Rosplock

Well, your company is just a testament to the entrepreneurial dream. I mean, you crossed a major milestone this year taking your company public. So congratulations. Just seeing the video of you ringing the bell on the New York Stock Exchange was just an epic thing to see and witness. I've watched it a couple of times now. I know a mutual friend who's an employee of yours sent it to me one time, and I watched it just the other day. You've got to be just so proud of just to see, even in the last year, all these things your firm has accomplished.

Jim Segrave

I went to do that, and I got to say it was emotionally overwhelming, honestly. I don't think I expected that. I came around the corner that morning, and I'm walking down the street, I think on Wall Street, and the first time you came around the corner and they had my banner of my logo on the side of the exchange that's a couple of hundred feet wide or so, and it just gave you chills. Then to have so many friends, family, customers, and suppliers, vendors that were there to support us, I don't think I had any really appreciation for how emotionally overwhelming that would be to be there. You take for granted. You're in that battle, and that's really what it is. That year prior is a battle to get the thing over the finish line. You were fighting for, you finally got there and you think at that point, it's almost a relief more than a celebration, you think. You get there and you've got so many friends and family and kids that lived it with you, supported you through it, and watched you do it. It was pretty overwhelming emotionally in a lot of ways.

Kirby Rosplock

Yeah, well, pretty epic, considering where you started. Tell us about these early years, because when I think about how you started your flying journey in those early days. Just give us a little taste of what it was like when you first decided to start flying. What gave you the itch? What was the inspiration? Tell us the story.

Jim Segrave

I got my license when I was 19. I literally did it just for fun. I had some family members that were pilots, and we got to fly around in their little airplanes here  and there and I got some interest from it. Never had any intention of it being a business. I think I'm one of the more fortunate people there are out there just because I found a career in something that I love to do, that I'm passionate about. Working hard was never a challenge because I enjoy what I do. I enjoy being at the office and love to fly. But flying in general is a lot like my career and a lot of parallels to it in that when I got my pilot's license, I think soon after, I thought I was God's gift to aviation. I was a terrific... I was the best pilot there ever was. As I look back, to back when I was 19 and 20 and just got my pilot's license, I wonder how I lived through it thinking I was so good. I didn't know anything. I was not even close to as good as I thought I was. And the same thing in business, you are constantly learning.

Jim Segrave

And I think that's what's made us successful is that we don't think we've ever got it figured out. We're always striving to get better. We're always striving to deliver and find a more efficient way and a better way to surprise and delight our customers and build a company that's more profitable and hopefully more efficient for them and better priced as well along the way. It's been really an incredible journey.

Kirby Rosplock

Well, I am so amazed because most entrepreneurs, they have one great success, and who knows? Maybe you could have just hung it up after your sale the Delta, and you probably could have just kicked back and flown for fun and gone to the beach when you wanted some Bahamian Island, who knows? But you didn't. You couldn't stop. After five years in your non-compete, you're like, yeah, let's do this again. Tell me about that, because I'm just I'm curious why you had to get back on the horse. You had to Start flyExclusive because I'm sure there's a good story there, too.

Jim Segrave

I think there's multiple. One of them is I don't think my wife would put up with me at home 24/7, and I really didn't want to be single again. But the true story is that I'm passionate about the business. I love what I do. I also have four children. The youngest is still eight years old, it'll be 11 and 14 next month. I still take those three to school every single day. They're going to be doing that for another 12 years before the last one goes off to college. I'm going to need to continue working in the meantime because I can't just start traveling. I can't go off to the Bahamas all the time. Again, my wife would get rid of me if I was home every single day. But truthfully, I don't know that I (would) ever fully retire. When you love what you do, I don't think it's completely work. I really enjoy it. I enjoy the customers. The business is fascinating to me. As you said, I've got 11,000 hours, and I'm still, when I get in the airplane, I'm still fascinated that I can jump in that airplane and be somewhere so far away so incredibly fast.

Jim Segrave

Just yesterday, we were talking and I was in Washington, DC. It was a 35-minute flight up there from North Carolina. I came back this morning and it worked all day in North Carolina before getting on here with you again today. Even with 11,000 hours, it still is just fascinating to me that I can do that.

Kirby Rosplock

Yeah, that's incredible. I can imagine that for you, it never gets old because every day you can be in a different place with different folks. But it's like a whole new journey in every day in your business. It's almost like It's almost like never gets old because it's always new.

Jim Segrave

You're flying really the who's who of America, whether it be celebrities or CEOs or politicians. You've got everyone on board and just incredible group of customers and clients that are really interesting, intelligent people. I think a lot of what's made us maybe so successful as well is building relationships with those guys. The way I've always approached it is that everyone's got something to teach you. If you keep learning from those guys that have been successful, eventually, you can figure out how to be there yourself. We've been very fortunate.

Kirby Rosplock

When you think about this business this time around, is there anything different? Is there anything that you feel like, I'm doing this different? What is it? What are you trying to do different this time?

Jim Segrave

You know what's funny? It's better to be lucky than good. This will be a lucky rather than good. When I started this, I sold the first business. I had 17 different types of airplanes, 53 total airplanes, 17 different types. That was really complicated to manage. When we started this one, I said, I'm going to simplify this business. I'm only going to operate really one manufacturer's airplane. I'm going to have one category, one light jet, one mid-jet, but all in the same manufacturer. When I made that decision, I said, It's probably going to make me... We'll go a lot slower, but we'll be more disciplined. We'll be the experts on these airplanes. We'll know all the capabilities, the fuel burns, and all of the things that your dispatch and your salespeople and flight coordination people need to know to do a really, really great job with the customer. But what happened is because we did that, we're the experts on those airplanes. And so when a customer had that particular airplane, which at the time that was Citation's, Excel's and CJ's, everyone in the space said, Hey, that's the expert. That's where you go. Instead of it being a slower growth, it actually became a faster growth because everybody said, Hey, that was the expert.

Jim Segrave

It was a good lesson in focusing and being disciplined on what you're good at and being an expert in the space that you decide to operate in. That's served us really well, and we still maintain that today while our super-mid product is now more of a Challenger 350 product, we're still very focused on maintaining discipline in this few airplane types as we possibly can.

Kirby Rosplock

That's super interesting. I know culture is a big, big, big seeking point for you, and you're very tried and true to your values. But tell me a little bit more about the cultural aspects for your firm that are most critical to how you operate and that shape your mission and your vision, because I just sense that you have a pretty strict moral code and very purpose-driven, and I'd love to hear more about that.

Jim Segrave

This team of professionals that we have here, often when someone gives me an award or I win something and I'm up on stage, I'm incredibly uncomfortable because really they deserve the I get all the credit in the awards, but the truth is, the team did that. Some of the culture things that have become incredibly important to us that are up on the walls all over in my office, are a team of humble professionals, part of a larger cause. We are a very, very large employer in what is an economically challenged part of North Carolina. We're a very important employer for this part of the community. And the community is very important to us. It's been a terrific partnership at this airport and a win-win for both sides, and it's become bigger than me. Now, what I really focus on and get excited about is building a generational company. A lot of people think that means that I just want my kids to come work here. Of course, that'd be great. But that's not what I mean by a generational company. What I mean by that is that I want every single person that's here to be proud if their children want to come work here in the future.

Jim Segrave

Building a generational company is about that. You can feel it when you walk around this company, and I give you a tour sometime which I'd love to do when you are buying one of our products, is you can feel it in the people. They love what they do. They're happy in their positions. They know that they're part of something that's driving. Every piece of the company matters to the overall success of delivering the product to the customer. The guy that's in the back that's maintaining the airplane is critical to our success. The pilots that are on the road and how the customers interface with them, critical to our success. But it's every level that people don't realize how it touches that customer, even down to accounting and walking around the culture. Of course, minutes matter. That's what this business is about. People fly charter because they want to save time, they want to go direct, they want to be efficient. But we have a relentless attack on eliminating time, eliminating cycles and compressing things so that we do it more efficiently. That culture, it's fun. It's almost a game to me. When I fly somewhere and I'm doing a fuel stop or a custom stop or trying to move, I want to figure out how we can take every second we can out of the process so that I can move a customer, maybe it's from their car to the airplane on the taxiway headed out as fast as we possibly can.

Jim Segrave

It's been a fun culture, and everybody gets behind it and excited about it.

Kirby Rosplock

Well, culture is definitely set by the tone of its leadership. I've been told that a recent fractional owner called you out as one of the most brilliant CEOs in the entire industry. So I know that that culture is being shaped by you, and I'm not just trying to blow sunshine up your you know, but I definitely think that there's something about you, or there's some spark. And I'm sure you've got some thoughts from other leaders that you admire, other peers of yours. But what do you think makes a really great transformational leader? What is it that you find helps people get behind you, helps get behind other peers that you see in the C-suite? Because literally, I do think that it does come down to leadership. Either people get behind you or they don't. Yeah, I'd love your thoughts.

Jim Segrave

I think authenticity is incredibly important. None of us that sit in this chair are perfect, and we're all going to make lots of mistakes, and I have made my share of them. Being willing to admit that, being candid, clear, and learning from those mistakes is what makes you different. I get around a lot that you know, that this second company, I just want to make new mistakes. I think I made every one you could possibly make with the first one and managed to overcome those challenges and build a new business that's been really successful and grown rapidly. But that team of humble professionals, I really take it to heart. You need to stay humble. You need to keep learning. As soon as you think you've figured it all out, you're going backwards. The competition is leaving you. And we all are are always trying to innovate. We're always trying to learn how to do it better. I don't think I have it all figured out. I've got a really incredible, smart, talented team of people surrounding me that are encouraged to challenge everything about what we do to make us better. I think that's a huge part of our success.

Kirby Rosplock

Yeah. I know that that comes from this idea of a Zen Buddhist concept, Shoshin, the beginner's mind. I think you embody that, having this humbleness and being very cognizant to always approach things with this sense of humility and openness. I'm just curious if you were to be able to talk to yourself 10 years in the past and say, Oh, Jim, just look out for, or be careful, or just think about this instead, what words of advice would you give yourself if you could tell yourself something 10 years in the rear view mirror?

Jim Segrave

The things we've overcome to survive every step, the things that massively impacted private aviation from 9/11 to shutting the world down. I remember we were shut down four or five days, six days, but that you couldn't fly at all, shut everything down. You didn't have anything in maintenance, you didn't sell any fuel, you didn't have any flights, you had nothing. I remember going out and I was playing golf in the middle of that and I said, well, maybe I'll be a member of the country club for another two months before they kick me out for non-payment. I wonder if I could have become a professional golfer in two months because aviation isn't going to work. But from that, my office one time was flooded 6-7 feet deep and we pretty much lost everything you could lose in there. Then to COVID, going through that. I think the stress and the sleepless nights that you live through that, you can overcome just about anything as long as you don't give up and you keep work in it. We've done that. It'd be nice to think I could have lived with less stress. I might still have more hair.

Jim Segrave

I could look back and maybe I would have taken better care of my hair if I had been less worn out doing this job, but I do truly love it. I'm passionate about what we do and delivering for our customers, really our customers and our employees, because these happy employees are what make It's a company special. When you're on board, we'll have a relationship, but it's going to be those employees that deliver for you. If they're not happy, they're not going to deliver the service that I'm hoping that you get from us. It starts with me, but it goes all the way down to every single one of them.

Kirby Rosplock

Well, and let's just go back to your flyers today. Tell us a little bit more about how you help them determine what they need. If I come to you and I don't really know, Jim, do I need a fractional ownership? Do I need to lease? Or should I be buying a plane? How does somebody figure out where they go and what they need? Is there some survey or questionnaire, or do you take them through a process? What does that look like?

Jim Segrave

What I like to do, and I'm a soft sales guy, which might surprise you, but I like to do an informative, educational sales process. And so that starts with learning about the customer. Where do they go? How often do they travel? How often do they use private? Do they use it just when their family is on board? Do they use it for just when it's business or both? And how big of an airplane do they need? How many kids do they have? Do they travel with their dogs? What time of year do they travel? And so once you understand their needs, you can start saying, okay, these products make the most sense for you. And to be honest, sometimes we don't have that product. Sometimes it's, I need a turbo prop, and we don't have anything but jets. And I think it's refreshing to a customer when you say, Hey, I'd love to have your business. All we have is jets. You're only flying a 30-minute trip. The jet is going to be astronomically expensive for that trip. You could fly it in a king air and probably be more more economical than what I could do it for you.

Jim Segrave

I'd love to have your business, but I want you to go into the deal informed about what we're doing and how that works. I think that serves us better. In the long run, it makes your customer retention a lot higher because you didn't sell them a bill of goods up front and say, hey, we can do everything. We're not the answer to every single problem or every single customer's needs. I think we understand what we're good at, and it's that discipline of deciding we were going to be the best at this sector of the business and deliver at the highest level. But that doesn't mean I'm doing that on a King Air or on a single engine turbo prop. We're a jet company, and we know what we're good at, and so we like to educate our customers. And so you get in there, you ask a lot of questions, you learn what they're doing, you learn, are they a long time flyer? Have they been doing this for years and years, and in the foreseeable future, they're going to continue doing it. That'll lead you to different places, different types of airplanes, different programs, because if someone says, I'm going to be flying for the next five years, it's a lot different than the person that says, hey, I'm just dipping my toe in the water.

Jim Segrave

I'm not sure which one I want to fly yet. I've never done this. I'd like to do it a couple of times. We've got a product that does that. But if I take that person and hard sell them to a fractional, this is a five-year product. It wasn't what they needed in the first place. Six months in, they could be unhappy, and that's not good for them or me. I'm trying to earn people's business for the long term. You do that by being honest, being straight up with what we're good at, what we think matches up for them, and doing an educational sale, if you will.

Kirby Rosplock

Yeah, that makes a lot of sense. Do you fly just in North America or do you fly trans-Atlantic, trans-Pacific? Where do you fly?

Jim Segrave

We've got a worldwide certificate, so we are authorized to fly all over the world. We've been operating golf streams for many years now, but we are transitioning out of those into Challenger at this point. The Challenger has the range to do a New York, London trip still, so we will do that plenty. But the primary bulk of the business is the Lower 48, United States trips, especially for light jets and mid-size jets. The Supermids will go a little farther. Like I said, they'll make that New York to London trip. We'll definitely fly some of those. But I would guess that North America, the Caribbean, Mexico, Canada, probably represents 90+% of our business.

Kirby Rosplock

Yeah. Then you said primarily you're like a jet, like you use the card, sort of club approach. So somebody might be saying, Oh, I want to sign up for so many hours, and the jet card membership approach.

Jim Segrave

The card, which we call it a club, is money-based. You buy the club in $100, $200, $400,  $1,000 increment. The nice thing about that is it's very flexible. You can buy that membership, and one trip, you can use a light jet if it's a short trip and it's just you on board. Then the next trip, you could book a super bid if you had your full family on board, eight people and you were flying across the country and didn't want to make a fuel stop. So it gives you lots and lots of flexibility to do that. It also lets you try a lot of products. And so a customer that said, Hey, I'm new into this. I'm not sure what I like. That's what you would sell them. Say, buy a membership, try us. Let us earn your business for the long term. Let's make sure that you're buying what you want and that the airplane suits your needs. A lot of times, a spouse gets in the airplane and they say, Hey, this one's too small. I just want a bigger one. You put the family on board or you've got kids and there's fuel stop considerations.

Jim Segrave

Are you flying across the country in a light jet? You're going to have to make a fuel stop. In a Supermid, it'll go across nonstop. There's a lot of considerations in that process as you're evaluating what's best for people.

Kirby Rosplock

That's so helpful. Well, this, as always, has been so much fun. If there was just one or two little nuggets that we could recap on that might be helpful takeaways from our talk today, what might you want to leave our listeners and viewers with, Jim?

Jim Segrave

I think what any customer that's evaluating flying of it is take your time and make sure you're evaluating who you're going to go fly with. Make sure they're selling you a product that you really want. Don't let them push you into something that you're not sure makes sense. If you are not sure, buy one, try it. Buy it one at a time, even buy it for money. You don't have to buy our product, our membership programs first. Of course, we like that, but we're perfectly okay for you to try us in a one time trip and a retail trip to see if you like what you got or buy it in a club membership rather than a fractional. But take your time, make the right decision. You'll be happier in the long run. The other thing that I would tell customers is even though you're flying a private jet, and even though we're going to book that trip and we're going to fly it on the schedule that you book, if it's the Wednesday before Thanksgiving, give yourself a little more time because ATC gets backed up for everybody. Teterboro and White Plains can only depart so many airplanes every hour.

Jim Segrave

When the whole world wants to leave at 10: 00 in the morning, you're going to be delayed. So again, you educate your customers. We work really hard to do that and send communications out to them prior to those holidays and say, Hey, let's make sure that... Because the worst thing that we do is we have someone that's trying to make it to a family event, and ATC is giving you a six-hour delay to fly to Florida, and you're going to miss family dinner or some child's event. Inevitably in private aviation, because it's what you do is everybody books it to the last second. Every minute matters. But these big holidays that are coming up as we're in December and getting ready to have this really big push here starting in about a week. Give yourself a little more time because I feel incredibly bad if somebody misses any event. We are very, very family-oriented here. The holidays are coming, and hopefully everybody has a terrific break and gets to spend some time with their family and we can deliver for you and take you to those family events that matter so much.

Kirby Rosplock

Well, Jim, I know you get people from A to B to C to D, and you do it with grace and support and love. Thank you so much with being here today with us on the Tamarind Learning podcast. You have been just a wealth knowledge, and we've gotten so much good insight about the aviation industry and definitely around flyExclusive. So we enjoyed having you so much here today.

Jim Segrave

Thank you so much for having me. I enjoy being with you and love to do it again sometime.

Kirby Rosplock

Well, to learn more about flyExclusive, we have a lot more on our website. So please check out the tab on the resources. You can click on the link to get to the flyExclusive website. You can also click on the link to It to connect with Jim on LinkedIn and find out more about Jim. There's so many more cool things about flyExclusive. There's more education, more resources, and you can contact them to book a consultation and find out more about how you can sign up for their program, their card. Please subscribe to the Tamarind Learning podcast, and thanks so much for joining us today.