Access Issues

Trouble Accessing Your Course, Dashboard, or Other Access Issues

Make Sure Minimum Requirements Are Met

See Help Center - System Requirements to make sure the issue is not related to an unsupported browser or device.

1. Make sure you are signed into your account.

2. Check your email and/or account to make sure you don't have any account issues.

3. Check your Internet connection.

4. Try to sign out and back in to refresh your computer. 

5. Clearing your cookies and cache can help you to resolve an access issue.

6. Try to restart your computer.

7. Make sure all software updates are performed.

8. Make sure no outages are occurring with your Internet Service Provider.

9. Ensure your virus protection software is working and there are no malware issues.

If none of the above steps are working for you, go to Support Ticket and we will help troubleshoot your issue.


Audio, Visual, and Device Issues

Trouble Shooting Audio Issues
We recommend that you check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system settings.


Trouble Shooting Visual Issues
We recommend checking your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser.


I am using a mobile device. Will this affect my experience?
Yes, using a device with a smaller screen will affect your overall experience. We recommend using a device with a larger screen to maximize your learning experience.


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